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FAQ

Where are you Located? 

We have 2 showrooms (TY Fine Furniture) and one Warehouse in Columbus Ohio. Additionally, we are able to make good use of a nationwide network warehouses to improve our ability to get products to you faster and safer. 

Can I speak with someone?

Absolutely, just call toll free 1-855-200-3876 for assistance. Our hours are Monday-Saturday 10-5 EST. 

Are you a store or just online?

We are a brick and mortar store (2 TY Fine Furniture locations in Columbus Ohio) and an online retailer. Our strong experience in both areas is ideally suited for giving you the best possible service.

How long have you been in Business?

We have been in business since 2004, we started as an online retailer and furniture maker and have evolved from there. 

Do you Charge Sales Tax?

We do not charge sales tax on any orders outside Ohio. We build sales tax into the price on all local orders additionally, so you never pay sales tax!

Do you Price Match?

We can price match in most cases. However we do need written proof of the price offered. See our lowest price guarantee for more details. Remember to call (855-200-3876) for the most recent and most competitive prices. Very often we have lower prices that what you see on our site.

What is your Return Policy?

 We urge customers to double check their orders before check out but when necessary we do have a 30 day return policy on all new items, this policy goes into effect upon order entry. Notify a customer service representative of your return to receive a return authorization number and the correct location to send your item. It is essential that each item is in its original condition and packaging. Customers are responsible for the return freight charges and a 25% restocking fee. Extended warranties are not refundable and are subtracted from return price at full retail value regardless of possible promotions. Once the return item has been received and inspected you will receive a credit for the total of your purchase minus the freight, repacking and restocking fees.

Do you offer Quantity Discounts?

Absolutely, once you know the model and quantity needed, please call for more details.